Facts & Comparisons FAQ
If you are interested in data licensing, please contact us.
What is the background of Facts & Comparisons®?
Facts & Comparisons is the premier publisher of drug information. Facts & Comparisons was founded in 1945 by pharmacist Erwin K. Kastrup. Since that time, our offerings have grown to more than 40 publications and are synonymous with information that is accurate, comparative, comprehensive, authoritative, timely, and unbiased. Our flagship publication, Drug Facts & Comparisons®, is one of the best selling and most used references among health care professionals.
Today, Facts & Comparisons is part of Wolters Kluwer, a world-wide science/technology medical publisher. Wolters Kluwer includes such notable medical publishers as Lippincott Williams and Wilkins, Adis, Aspen Publishers, and Ovid.
Q. What products do you license?
Facts & Comparisons licenses a wide variety of health information products. These products are separated into the categories listed below. Please see the product summaries on our Licensing page for specific details
- Drug Information
- Patient Information
- Drug Therapy Information
- Herbal Information
- Drug Interaction Information
- Tablet/Capsule Images
Q. How do I cite or reference Facts and Comparisons products?
The following are examples of how you would cite (or reference) information found in our products.
For Facts & Comparisons® eAnswers:
Minoxidil. Drug Facts and Comparisons. Facts & Comparisons [database online]. St. Louis, MO: Wolters Kluwer Health, Inc; March 2005. Accessed May 9, 2012
Kava. Review of Natural Products. Facts & Comparisons [database online]. St. Louis, MO: Wolters Kluwer Health, Inc: June 2009. Accessed May 9, 2012.
For print products:
Tatro DS, ed. Drug Interaction Facts. St. Louis, MO: Wolters Kluwer Health, Inc.; 2005.
Wickersham RM, Novak KK, managing eds. Drug Facts and Comparisons. St. Louis, MO: Wolters Kluwer Health, Inc.; 2005.
Hansten PD, Horn JT, eds. Drug Interactions Analysis and Management. St. Louis, MO: Wolters Kluwer Health, Inc.; 2005.
Q. Difficulty logging into Facts & Comparisons® eAnswers website.
Make sure you are typing your username/password correctly, and that you do not have the Caps Lock on. If you continue to have problems, contact (800)223-0554 option # 1. Our Customer Support hours are 8:00 - 5:00 EST. You can also click on the "Ask a Question" tab located at the top of this screen to request your username/password.
Q. How do I contact Facts and Comparisons?
You can submit an inquiry for sales, customer support or technical support by selecting the "Ask a Question" tab above.
If you require immediate assistance, please contact us at (800)223-0554 option # 1. Our Customer Support hours are 8:00 - 5:00 EST. You may also fax us at 317-735-5350.
Customers requiring immediate technical assistance after normal business hours can reach our answering service at 877- 665-4033. Please leave a message and someone from our technical team will contact you.
Q. Do you answer all types of drug information questions?
No. We only answer questions pertaining to the content in our products. We suggest contacting your local Drug Information center for all other questions.
Q. How can we receive pricing information?
For pricing information regarding subscription products such as online applications or loose-leaf subscriptions, please contact Sales at 800-223-0554, press option # 2.
To view pricing for bound books (or to purchase), please visit here.
Q. How do I renew my Facts and Comparisons subscription?
Click here to access our online renewal form. You can also renew your Facts and Comparisons subscription by phone, fax or postal mail.
Phone: (800)223-0554 options # 2.
Our Inside Sales hours are 8am to 5pm EST.
Wolters Kluwer Health
PO Box 1610
Hagerstown MD 21741
Wolters Kluwer Health PO Box 1640
Hagerstown MD 21741
Q. I forgot my username/password for the Facts & Comparisons® eAnswers Web site.
You can request your username and password for the Facts & Comparisons® eAnswers Web site by clicking here and entering your e-mail address. An e-mail will be sent containing your username and password. Please allow e-mails from FC4_Customer_Support@WoltersKluwer.com. If the e-mail does not arrive within a few minutes, you may need to check your spam folder.
If you are a corporate customer or have multiple accounts setup in the system, we will not be able to send your username and password. Please contact Customer Support by sending an inquiry using the "Ask a Question" tab located above or by calling (800)223-0554 option # 1. Our Customer Support hours are 8:00 - 5:00 EST.
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Q. How often is the Facts & Comparisons® eAnswers Web site updated?
The Facts & Comparisons® eAnswers Web site is updated periodically throughout each month. We post the date of the latest update, under the What's New section located on the main page.